EmergencySupplyPro guarantees 100% customer satisfaction.  EmergencySupplyPro must be notified within 20 days from receipt of shipment of any damages or shortages incurred.  Every effort will be made on our behalf to correct any and all problems that might arise.  Any damaged items must be returned within 25 days of receipt of shipment at our expense via UPS to our distributor located at: 

Mayday Industries, Inc.

1518 Goldenwest Circle

Westminster, Ca. 92683

Due to mandated health codes and regulations, food and water items are non-returnable.  If an item is unavailable from our supplier,  EmergencySupplyPro’s customer service dept. will contact you about substituting that item with one of equal or greater value.